BriteCore Live Chat can be purchased for agent assistance. When agents have questions, they can instant message your underwriters through BriteCore’s Live Chat feature. This works especially well when an insured is in an agent’s office and they have an immediate question. BriteCore’s ease of use could be a major factor in recruiting and retaining your agents. For information on pricing and sign up, visit http://www.websitealive.com/live-chat-pricing/.
To integrate AliveChat with BriteCore, you'll need to do the following:
- Contact http://www.websitealive.com/
- Set up an account.
- Send IWS your username and password.
Here is the link to AliveChat's support knowledge base. This is where you will find basic and advanced How To's regarding setup, tasks, troubleshooting, and post purchase complaints.
To learn more about AliveChat, view their online brochure at http://go.websitealive.com/downloads/pdf/websitealive.pdf